Frequently
asked.

Yes. Ball pythons are generally calm, manageable snakes and are easy to care for with a proper setup. Every animal still needs an appropriately sized enclosure, regulated heat, correct humidity, and a reliable feeding plan. We are happy to discuss whether a specific animal fits your experience and setup.

Ball pythons may refuse food for several reasons. Two of the most common are feeling insecure or having enclosure conditions that are not quite right, although shedding, seasonal behavior, feeding technique, and health concerns can also affect appetite. To help determine the cause, we will need clear photos of the complete setup, current warm- and cool-side temperatures, humidity readings, and details about how and when food is being offered. Use the Inquire page for help, and we will follow up with more specific questions. Contact a qualified reptile veterinarian promptly if the snake is losing significant weight or shows signs of illness such as unusual breathing, discharge, swelling, or severe lethargy.

Use our inquiry form and include the animal’s name or ID. Your message comes directly to us, and we typically reply within one to two days.

Orders of $400 or more may qualify for a payment plan. A 25% non-refundable deposit holds the animal, and the balance must be completed within 60 days. Animals ship only after payment is received in full.

We accept Venmo, Cash App, and card payments through Square. No payment is collected through this website.

Yes. We are based in Connecticut and serve customers throughout Southern New England. For privacy, exact local pickup details are shared only after arrangements are confirmed. Animals can also be picked up at any show where we are vending—check the Shows page for upcoming dates and locations.

Standard FedEx Hub shipping is a $60 flat rate unless a listing specifies free shipping. Hub pickup is preferred. Shipping is scheduled Monday through Wednesday for Tuesday through Thursday pickup, weather permitting.

Yes, but we strongly encourage pickup at your local staffed FedEx hub. Home delivery is available when conditions permit, although weather restrictions are more strict than they are for hub pickup. Written confirmation is required within 30 minutes of delivery to maintain the Live Arrival Guarantee.

Animals are guaranteed alive, healthy, correctly sexed, and accurately represented at shipment. In the unlikely event of a D.O.A., video proof is required within two hours. Other concerns must be reported in writing within four hours.

No. Ball python genetics can be complex, so morphs are not guaranteed. Listings include pairing information and clear photos so buyers can make their own assessment.

Yes. We vend at reptile expos throughout the region and beyond. Check the Shows page for confirmed upcoming dates, then inquire ahead of time if you want us to bring a specific animal.

Yes, when arrangements are possible. Export pricing varies and paperwork can take several months. Export animals receive the same care as our holdbacks until shipping.

We currently work with ball pythons, Angolan pythons, Burmese pythons, California kingsnakes, variable kingsnakes, Honduran milksnakes, western hognose snakes, Kenyan sand boas, rough-scaled sand boas, gargoyle geckos, and day geckos. The Available page shows the animals that are currently listed.